Help Center

Meal Plans are lunch subscriptions that automatically recur weekly. We offer 5-days-a-week and 3-days-a-week plans at discounted prices for your convenience. Meal plans are only required to be set up once and meals will then be delivered on a weekly basis and payments will also be charged to the nominated credit card weekly.

Single Meals are flexible one-off lunch orders for a single day. For added convenience, there is also an option to make Single Meal orders to recur on a weekly basis.

Welcomeasy caters to most common allergies such as Wheat, Nuts and Shellfish. Please see our dietary option menus for healthy Gluten-Free, Nut free and Dairy free options. 

1. From the menu bar, click Single Meal.

or

2. Select a food or drink item.

3. Fill in the mandatory details. If you would like the same order to automatically repeat each week, select Auto-repeat weekly. Click ADD TO CART. 

4. The chosen Item has now been added to the cart! Click Continue Shopping to add another item to this order, or Check Out to finish and pay. 

5. After clicking Check Out, please login to your account (or create one if you haven't yet), and follow the prompts to confirm billing address and payment details.

Congratulations! You have now completed the order process. 

Watch this video to see how this works. 

1. From the menu bar, select Meal Plan.

2. Choose a Meal Plan.

3. Fill in your child's details. For 3-day Meal Plans, please select the 3 days that you want meals to be delivered on. This is not required for 5-day Meal Plans. Click Select Choices. 

4. Choose the number of meals (using the - and +) and drinks if applicable. The counter on the top right corner indicates how many more choices are required.

5. Please fill in your contact details and credit card details on check out. 

Meal plan orders need to be placed by 10.59 pm the DAY BEFORE, to apply the following morning. The days selection will cycle weekly thereafter. 

Our meal plans are automatically renewed weekly using the credit card details you provided during the initial subscription. No further action is needed to renew. 

For end-of-term breaks, your meal plan will be automatically suspended at the end of the term and resumed at the start of the next term. 

For public holidays, you will be contacted via email to nominate a replacement date for your meal to be delivered. 

Yes! Just log in to your account (by clicking on the man icon, next to the search icon on the top right), follow the "Manage Subscription" link, to manage your orders. You will be able to make the following changes to your existing meal plan(s): 

* Update credit card details

* Skip a week

* Change your meal choices (please note that changes made after Saturday 9PM will apply the week after)

* Change your home address

1. Login to your account. 

2. Click Manage Subscription

3. Click Manage -> View/Update Card

4. Click on the link Click Here to update Credit Card and enter new credit card details on the next screen. 

Please email us at ask@welcomeasy.com.au before 8:00am on the day of delivery, quoting order number, school and child name.