Help Center

Meal Plans are lunch subscriptions that automatically recur weekly. We offer 5-days-a-week and 3-days-a-week plans at discounted prices for your convenience. Meal plans are only required to be set up once and meals will then be delivered on a weekly basis and payments will also be charged to the nominated credit card weekly.

Single Meals are flexible one-off lunch orders for a single day. For added convenience, there is also an option to make Single Meal orders to recur on a weekly basis.

Welcomeasy caters to most common allergies such as Wheat, Nuts and Shellfish. Please see our dietary option menus for healthy Gluten-Free, Nut free and Dairy free options. 

It’s always a challenge to accommodate portions for growing children with varying grades from K-6. We work with our nutritionist to recommend a regular meal size for children K-6 to be consumed in 10-15 minutes of their ‘eating’ breaks allowing them to also be active and socialise with their friends. Meal portions should be plentiful for most children with a complimentary serving of two types of seasonal fruit for children as a healthy dessert. To accommodate for those children who either loves the meal or are well-established eaters, a Large meal size is available for your convenience.

Welcomeasy deliver mainly during the school’s main lunch break and on days that are consulted together with the school, principal or PNF committee. We also cover a large geographical area with varying sizes of schools ranging from 75 students to over 800+. So unfortunately for logistical and delivery efficiency purposes we are not able to deliver more than once or daily to all schools.

You will be pleased to know that Welcomeasy are working towards a solution, so please stay tuned and we thank you for your patience. This is certainly not by any means an easy process to make cut-off by 9AM or thereabouts. Our team are busy preparing and make the meals fresh during the morning and afternoons according to the school lunch break times. Whilst it is convenient for those who have their main lunch breaks in the afternoon. It is virtually impossible for us to prep, cook, plate, label, pack and deliver meals by 10AM

1. From the menu bar, click Single Meal.

or

2. Select a food or drink item.

3. Fill in the mandatory details. If you would like the same order to automatically repeat each week, select Auto-repeat weekly. Click ADD TO CART. 

4. The chosen Item has now been added to the cart! Click Continue Shopping to add another item to this order, or Check Out to finish and pay. 

5. After clicking Check Out, please login to your account (or create one if you haven't yet), and follow the prompts to confirm billing address and payment details.

Congratulations! You have now completed the order process. 

Watch this video to see how this works. 

1. From the menu bar, select Meal Plan.

2. Choose a Meal Plan.

3. Fill in your child's details. For 3-day Meal Plans, please select the 3 days that you want meals to be delivered on. This is not required for 5-day Meal Plans. Click Select Choices. 

4. Choose the number of meals (using the - and +) and drinks if applicable. The counter on the top right corner indicates how many more choices are required.

5. Please fill in your contact details and credit card details on check out. 

6. Done! Your meal delivery will commence on the next chosen day. 

Meal plan orders need to be placed by 10.59 pm the DAY BEFORE, to apply the following morning. The days selection will cycle weekly thereafter. 

Our meal plans are automatically renewed weekly using the credit card details you provided during the initial subscription. No further action is needed to renew. 

For end-of-term breaks, your meal plan will be automatically suspended at the end of the term and resumed at the start of the next term. 

For public holidays, you will be contacted via email to nominate a replacement date for your meal to be delivered. 

Yes! Just log in to your account (by clicking on the man icon, next to the search icon on the top right), follow the "Manage Subscription" link, to manage your orders. You will be able to make the following changes to your existing meal plan(s): 

* Update credit card details

* Skip a week

* Change your meal choices (please note that changes made after Saturday 9PM will apply the week after)

* Change your home address

1. Login to your account. 

2. Click Manage Subscription

3. Click Manage -> View/Update Card

4. Click on the link Click Here to update Credit Card and enter new credit card details on the next screen. 

5. Click UPDATE and done! 

Please email us at ask@welcomeasy.com.au before 8:00am on the day of delivery, quoting order number, school and child name. 

We will unfortunately not be able to cancel meals after 8:00am after the meal preparation process begins. 

To make changes (such as meal choices or meal date), please fill in this form. Your change will be processed and confirmed via email (within 1 business day). 

To make changes (such as meal choices or meal date), please fill in this form. Your change will be processed and confirmed via email (within 1 business day).